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Toyota Recall Information
We are aware that the recent Toyota Safety Recall of certain accelerator pedal assemblies speaks directly to the safety of some Toyota vehicles and has caused concern among many of our customers. Most of our employees and their families drive Toyotas, many included in the recall, just like our customers. So we understand your concerns first hand, and the disappointment you may feel from having to wonder “is my car safe to drive?”
Toyota has made it clear in their statements that this situation is rare and generally does not occur suddenly. For more detailed information, see the FAQs at the bottom of this page or go to Toyota.com/recall.
The size, scope, and speed of this recall effort by Toyota is unprecedented. Unfortunately many customers have mistaken the urgency of this effort to imply an immediate and certain risk. That simply is not the case. Toyota’s response is driven by an abundance of concern and caution for its customers. Nothing is more important to Toyota than the safety and reliability of the vehicles we drive every day.
Toyota has identified the necessary remedy and parts are arriving daily to rapidly repair customer cars. You will be receiving a letter from Toyota with further instructions as to when to bring in your vehicle for the modifications.
Solution For Sticking Accelerator Pedals
Toyota announced that it has identified and rigorously tested a solution to address sticking accelerator pedals in recalled Toyota vehicles. Toyota also announced that it will begin deploying this solution to dealers this week. The following provides more details on today’s announcement and what it means for our customers. For the seperate .
Frequently Asked Questions
What is the solution Toyota announced to fix sticking accelerator pedals?
Toyota’s engineers have developed and rigorously tested a solution that is both effective and simple. A precision-cut steel reinforcement bar will be installed into the accelerator pedal assembly, thereby eliminating the excess friction that has caused pedals to stick in rare instances.
When will the reinforcement repair parts be available for dealer inventories?
Toyota-Scion of Sanford has received the needed parts from Toyota.
When can I get my vehicle fixed?
We are now servicing affected vehicles. Due to the high demand of this repair, it is strongly recommending customers call our service department, 919 708-5000, to set up an appointment. We will make every effort to handle drive in customers as time allows. However, in order to reduce your wait time, we are strongly recommending that you contact our service department before coming in.
Will Toyota-Scion of Sanford have extended service hours?
Yes, our service department will be open from 7:30 am - 8:00 pm Monday - Thursday, 7:30 am - 6:00 pm Friday, and 8:00 am - 6:00 pm Saturday.
How will repairs to customer vehicles, dealer inventory, rental vehicles and used vehicles be prioritized?
Ultimately, repair prioritization is determined by each dealer. We will prioritize the repair of customer vehicles over unsold and rental units.
Is the repair covered by warranty? Will drivers have to pay any money out of pocket for this work?
Toyota will cover all repair costs associated with this work.
How long will these repairs take?
Depending on your vehicle the repair can take from 30 minutes to 3 hours.
Does the reinforced pedal feel any different?
Drivers should not notice any change in the feel of the pedal.
What if I am also affected by the floor mat recall? Which will be addressed first?
We are working to coordinate the pedal entrapment and the sticking pedal recalls minimizing the number of customers who will have to have two service visits.
Which models are affected by the sticky accelerator pedal recall/stop sale?
Certain 2009-2010 RAV4, Certain 2009-2010 Corolla, 2009-2010 Matrix, 2005-2010 Avalon, Certain 2007-2010 Camry, Certain 2010 Highlander, 2007-2010 Tundra, 2008-2010 Sequoia Highlander hybrids and Camry hybrids are not affected by this action and will remain for sale. Further, Camry, RAV 4, Corolla and Highlander vehicles with VINs that begin with "J" are not affected.
What is a “VIN” and how do I find it on my automobile?
A Vehicle Identification Number (VIN) is a 17-character sequence of numbers and letters that is used by the automobile industry to uniquely identify motor vehicles. It can be viewed through the windshield on the driver’s side at the front of the dashboard.
Updated: February 3, 2010
Toyota Floor Mat Recall
Solution For "Floormat Entrapment"
To address the risk of floor mat entrapment of accelerator pedals in certain Toyota models, Toyota is conducting a safety recall of those models. It also issued a consumer safety advisory on September 29, 2009 with respect to this issue.
Frequently Asked Questions
Which models are affected by the floor mat recall?
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- 2005-2010 Avalon
- 2007-2010 Camry
- 2009-2010 Corolla
- 2008-2010 Highlander
- 2009-2010 Matrix
- 2004-2009 Prius
- 2005-2010 Tacoma
- 2007-2010 Tundra
- 2009-2010 VENZA
- What Should I do before I recieve the needed service?
- Owners of vehicles covered by the floor mat recall should take out any removable driver's floor mat and not replace it with any other floor mat until they receive the vehicle-based remedy.
- When will a fix be availible?
- Toyota has a fix and is currently servicing affected vehicles.
- Due to the high demand of this repair we strongly recommend that customers call our service department, 919-411-TOYO, to set up an appointment.
- We will make every effort to handle drive in customers as time allows. However, in order to reduce your wait time, we are strongly recommending that you contact our service department before coming in.
- Will Toyota-Scion of Sanford have extended service hours?
- Yes, our service department will be open from 7:30 am - 8:00 pm Monday - Thursday, 7:30 am - 6:00 pm Friday, and 8:00 am - 6:00 pm Saturday.
- Is the repair covered by warranty? Will drivers have to pay any money out of pocket for this work?
- Toyota will cover all repair costs associated with this work.
- How long will these repairs take?
- The repair usually takes 3 Hours.
- What if I am also affected by the sticking accelerator recall? Which will be addressed first?
- We are working to coordinate the pedal entrapment and the sticking pedal recalls minimizing the number of customers who will have to have two service visits.
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